Summary

The Schedule Coordinator’s primary responsibility is to facilitate the patient’s office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments. Essential Duties and Responsibilities include the following:

Responsibilities:

• Verifying the patient’s health insurance benefits.
• Explaining insurance benefits to patients.
• Entering data using Dentrix.
• Generating reports for all activities.
• Posting payments made by patients.
• Managing late payments and overdue accounts.
• Processing insurance payments and refunds.
• Uploading completed insurance verification forms.
• Monitoring weekly, monthly and quarterly reports to confirm payment from clients and insurance companies.
• Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
• Schedule patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.
• Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
• Assist patient with financial arrangements.
• Complete pre-authorization.
• Handle all treatment paperwork including consent forms, policy forms and exit paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
• Check patients out.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Follow and demonstrate commitment to Cedar Dental Care policies, professional expectations and Service Excellence Standards.
• Other duties may be assigned.